Support Portal

Quick Customer Support

Use our vast knowledge base to find solutions to common issues.

If you haven’t upgraded to Moab 9.1.x, please do so at your earliest convenience. For more information, see our EOL Policy.

If you currently have a support services contract and encounter a problem that you can’t resolve, please submit an online support case, and a technical support specialist will contact you.

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Product Evaluation Support

If you are currently evaluating Adaptive Computing solutions, we encourage you to contact us by email or phone for support.

Email: support@adaptivecomputing.com, Phone: +1 (239) 330-6093

 

Product Documentation

Product Download

Note: An account with the appropriate rights is required.

Training Resources and Services

Adaptive Computing training services and content focuses on empowering customers with the knowledge and skills to implement and get the full value out of their Adaptive Computing product and solution investments. Customers gain knowledge and hands on experience from our product and solution experts in a high quality, instructor-led training format.

Professional Services

Adaptive Computing understands that time is valuable to our customers, and in constant flux. Taking time to learn the best practices that can unleash the power of your HPC environment can be difficult. We seek to save you that time, avoid conflicting errors, and get you your desired results with less risk than common trial and error methods that occur with too many directing voices.

We do this by interviewing key stake holders to understand organizational objectives and specific needs of users, managers, and competing groups. We then apply the cleanest set of policies that achieve these objectives in a way compliant with the best practices of our most experienced customers. Then we customize this with any unique automation or extensions needed to match your specific needs.

The following are some of our services:

  • Installation and Configuration Services – Standard or customized installs, upgrades, and cross-scheduler environments
  • Configuration and Policy Consulting – Assessments, recommendation, and optional implementation (optimize resource efficiency, improve service delivery, and counter end-user gaming of the system)
  • Enable Custom Automation – Node health check, alerts and notifications, and other automated workflows
  • Advanced Solutions – High availability, two-factor authentication, data staging, grid, elastic computing, or multi-tenancy enablement
  • Customization Services – Dashboards, reports (usage, SLA, capacity planning), application templates, submission filters

We are here to help you find a quick and optimal solutions to your HPC issues. Please email support@adaptivecomputing.com or call us at +1 (239) 330-6093 for more information.